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Temenos Registers High Net Promoter Score, Signifying Strong Customer Approval – Fintech Singapore

Temenos Registers High Net Promoter Score, Signifying Strong Customer Approval by Fintech News Singapore February 8, 2024

Banking software company Temenos revealed it has secured a Net Promoter Score (NPS) of +54. The NPS is a widely recognised metric used to gauge the likelihood of customers recommending a company’s services to others where any score above 50 percent is considered “excellent”.

This score, determined through a survey involving more than 900 of its customer contacts, underscores Temenos’ position as a trusted provider of banking platforms and its leadership within the sector.

Temenos serves a diverse clientele, including some of the world’s largest banks as well as emerging challengers, across over 150 countries. The company attributes its success to its extensive experience and proven track record in enhancing business agility, accelerating product launches, and providing seamless customer experiences for its 3,000 banking clients.

The past year saw Temenos expand its customer base with significant new partnerships, including modernisation projects with a top-30 US bank and a major non-bank global B2B payments provider among others.

A focus on innovative product development, such as the introduction of Temenos Enterprise Services and the AI-powered Leap offering, has played a critical role in driving customer recommendations.

The NPS survey also resulted in the planting of 650 trees as part of an Environmental, Social, and Governance (ESG) initiative linked to customer participation in the survey.

This is part of Temenos’ wider commitment to sustainability which is reflected by its recognition in the Dow Jones Sustainability Index and the S&P Global Sustainability Yearbook.

Andreas Andreades

Andreas Andreades

Andreas Andreades, Chief Executive Officer, Temenos said,

“Our consistent strategy and focus on the banking industry has allowed us to grow our customer base to 3000 banking clients, deliver sustainable growth and profitability and be recognised by industry analysts and benchmarks as the leading banking technology provider.

This impressive NPS result reflects the trust and loyalty that customers have towards Temenos and the market leadership we have built and developed over the last 30 years and for this I would like to thank them.”